By Hoyt Wilson
Pastor, Flatwoods Baptist Church, Holladay
Before Gordon Bethune became the CEO of Continental Airlines in 1994 he said it was the worst of the worst. Of the nation’s 10 biggest air carriers, Continental was worst in on-time arrivals, worst in baggage handling, and worst in customer satisfaction. With a stock price near $3 per share, a history of bankruptcies, a string of ten different CEOs, and 10 consecutive years of losses, employees were removing the airline’s insignias from their uniforms and refusing to admit where they worked. (From Worst to First, Gordon Bethune. 1998). To investors and future leaders the place was a badland, a wilderness of unhappy people with no leadership, until the board of directors commissioned Gordon Bethune, a savvy, solution-oriented chief. From there Continental’s story looked up. Way up. [Read more…]